If all else fails, then unfortunately a reinstall might be in order. King's Quest VII DOS Movies (KQ7_DOS_Movies) This is the file you would be looking for: They're available at the linked website as well. You could also try installing JUST the video files.
I might try reapplying the patch, but this time there should be an option on the patch installer to download and apply DOS video files for KQVII. VII is the only KQ game that has this issue I believe as the other 6 should already have the correct DOS video files installed. Since old DOS games were unable to utilize MPEG format, the game needs a different format video in order to play movies, otherwise it may want you to insert the CD in order to play the video (cutscene at the beginning). Just a guess but it sounds like you may need to install the DOS video files.
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